The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. 39. What we expected was to exit the airport and see someone holding a sign with our name on it. Transfers back to the airport were another issue. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. This vacation was a nightmare. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. You should contact your travel agent for pickup time. Interior was broken, transmission was broken. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. See Viator voucher terms under "Viator Vouchers". I asked for her manager's name, was given a first name and then left. Job specializations: Transportation. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Yes, that was the excuse for not doing the job that it will take more time!!! A nightmare of a company. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. No reaction of BD. 08 Days. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Misleading in tours. The bathroom doors had holes and the kitchen was falling apart. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. We confirmed the time with them several days before. DO NOT book together. BEWARE you have been warned. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. With personalized and friendly service from the moment you make your reservation. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. They were prompt, courteous, and efficient. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Listed on 2023-01-13. The van was comfortable and the driver very good. So this is the 3rd time DB screwed us up. I want to confirm a transfer booked through American Airlines. This is the version of our website addressed to speakers of English in the United States. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. Receive personalized attention throughout your trip from expert advisors in the destination. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. No accountability whatsoever! Giving us an email to confirm this change. Flight changed to 6:50 on Thursday Jan 5. Not sure? Never interfere with the drivers ability to drive safely. . Thanks! Suggestions may be selected). Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Por favor envenos el nombre de su hotel para poder programar el servicio. They are good value for your money. Offer is not eligible for our promo codes or other discounts. Overall the process was pretty smooth. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We havent heard another word from him, nor do I want to. Customer Service Department Nor Gonzalez has been of no help either! Yes Best Day Tours was the same as BD. Their representatives were very rude . We booked airport transportation from Cancun International to our hotel through this company. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. No reaction of BD. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. Its always a pleasure to assist you and we remain at your disposal. Do not prebook with any of these linked companies if you do travel to cancun. I am not sure how it is still legal for this company to operate. See Promotional Terms. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Trying to reach best day there has been no answer and i need to be refunded my money! Sign in to get personalized notifications about your deals, cash back, special offers, and more. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. I WOULD NOT RECOMMEND THIS COMPANY. Transportation from Cancun Airport to Hotel Zone 20 Reviews. Thank you very much for contacting us. Canceled bus after confirmation without rectification. Keep food and drinks in closed containers. We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . . More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Worse company ever! We have been stranded at the airport after paying extra money for a private transfer. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. Disgusting. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. Isla Mujeres to Cancun. Had a meet person at each location, Awesome Job. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours I said know weve been waiting since 10:20 for our 10:30 pick up. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. No car seat as requested either. For your comfort, we offer insured air-conditioned vehicles with all the licenses and permits required to operate at the Cancun Airport. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. He convinced me to give them another try. I don't see a way that can be done, can you please assist?? No eating on the transit vehicle. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! No smoking on board, including electronic cigarettes. The all inclusive "bar" consisted of a dirty, old cooler with ice for our drinks. Our driver Raul got us to the terminal at approximately 6 pm. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. That is in stormy, windy, cold weather. Sun Shuttle provides dial-a-ride service for passenger convenience in Oro Valley, the Green Valley/Sahuarita area and the area previously serviced by Handicar. Our third or fourth experience using Best Day! We had great service from Raul of BD transport. Thanks! I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. Terrible customer service. Comida: Italiana, Pizzera, Napolitana, De Campania. Rename to BadDay Experiences - con artists. Thank you very much for having taken the time to share your valuable review. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. They treat you like you are nobody. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? Was an all day event, 830am -6pm. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. . This is the version of our website addressed to speakers of English in the United States. This is the way to travel, no stress, cool, and dependable. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. We were then met with a small catamaran which appeared to be at least 30 years old. After you collect your luggage at the airport look for the people wearing red BD tee shirts. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. But the tour we took with them was misleading. Contact page of BD doesnt work, more than 10 emails sent. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Thank you very much for contacting us. Airport/Aircraft/Aviation. Old people, children, babies in strollers, and even flight crews! Chichen Itza and shuttle survice to/from airport. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. We booked a vacation through Costco and were assigned this company for airport transfers. This is the version of our website addressed to speakers of English in United Kingdom. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. From $24.00 USD. If the system detects something that potentially contradicts our. We were told we had to be in the lobby at 3:10 AM, yes that early. The toilets were dirty and hard to flush and smelled bad. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. BD Experience: HORRIBLE - See 8,893 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. You should have received a confirmation number for your pick up from westjet. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. They were running with luggage to catch their flights! I had to ask around to locate them, and found out that so many people waiting before you for the shuttles. 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Aircraft Refueler. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. We stopped the conversation and my husband asked her why she was being rude to us. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. THEY LEFT US STANDING THERE WITH NO EXPLANATION. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. If you use this company, be careful of the agents. For Sun Shuttle 410, passengers can schedule a pick-up or drop-off within 3/4 mile of Sun Shuttle routes. Terrible experience with BD. By 10:55am they finally arrived with a large group from another hotel. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Then, they had the nerve to text me once we got there asking how was my trip. Dear guest, Our last 2 experiences were not good. Shame on you BD travel experience for allowing this kind of scam. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. Do not deserve even 1 star rating. This delayed our trip for an hour. Hola, puedo llevar conmigo a mi mascota? We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. Av. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Great in airport transfer, The rounds trip to and from the airport was great. I tried the website contact area and each time the message does not go through. Absolutely terrible. It was almost a blame game with them blaming others. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. They continued to assure him they were five minutes away. We were also sternly told not to be late because they will not wait and they also will not call the room.

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